DOA
Livestock DOA & Return Policy
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With the exception of DOA online orders, all livestock sales are final, and no refunds are offered.
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DOA (dead on arrival) guarantee is offered in the rare event your livestock does not make it during shipping.
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For DOA guarantee:
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A clear picture must be taken of livestock in the bag within two hours of UPS delivery.
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Delivery must be made on the first attempt by UPS.
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Whitlyn Aquatics is not responsible or liable for UPS delays for weather, mechanical issues, etc.
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Shipping cost is not included in refund or replacement value, but we will work with you to make sure you are taken care of with replacement corals to cover for the loss.
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All refunds will be issued in the form of gift cards.
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Livestock Shipments
We ship Mondays-Wednesdays with UPS Next Day Air shipping. After placing your order, we will contact you by phone to arrange a delivery date when you can be home to receive your order as soon as it arrives.
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All orders above $300 will ship free of charge. Orders under $300 shipping cost is $45.
Payment Options
We provide a variety of secure payment options to make your shopping experience convenient. You can choose to pay for your order using major credit cards, PayPal, or other electronic payment methods. Rest assured that your payment information is encrypted and protected to ensure a safe and seamless transaction.